Our Privacy Policy

This policy details how your personal information is stored here at Joanna Thomson Jewellery and why that information is stored – and how your privacy is protected when doing so.

Joanna handles any personal information under her control with a due level of care, and keeps that information safe whilst respecting your privacy and rights.

It is her aim to be 100% clear when collecting your information, and how she are going to use it.

Joanna Thomson Jewellery is run by Joanna Thomson, and offers a service designing and making handcrafted jewellery, working to commission, offering a range of unusual gemstones, remodelling and, occasionally, valuations.

Joanna’s use of your personal information allows her to operate in the Scottish Borders and to sell her products throughout the UK and the rest of the world via her online store. This helps her to ensure she offers a professional service.

This policy is effective from 25th May 2018.

Who are we?

In terms of this privacy policy, ‘Joanna Thomson Jewellery’ ‘her’ or ‘Joanna’ means:

Joanna Thomson Jewellery (No. 113667) based in the Scottish Borders.

How we collect and store information about you

Information you provide to us directly

You might offer your information when getting in touch with Joanna to make an enquiry, or to place an order either over the phone, or directly from her online store.

When you’re using the jewellery-scotland.com website, your personal information may be collected using what’s known as cookies (see below) and other methods of tracking.

This means Joanna can access information regarding the type of device you’re using to access our site, and the settings your device may provide us with additional details about the type of device you’re using, the specific model and operating system you’re using, your device settings, and why a crash has occurred (if applicable). This is in accordance with common website practice.

For more details about any information available to Joanna through your device, check with your manufacturer or OS provider.

Information you provide to us indirectly

Your information may be passed onto us by third parties. For example:

Joanna sometimes receives orders from retailers. Usually, there are no personal details passed onto us, but there may be exceptions.

It would be advisable to check any privacy policy that has been provided where there is any mention of giving your data to a third party.

Information from other sources

Joanna may also use information from the sources detailed below:

Social media

Your privacy settings for social media platforms such as Facebook or Twitter might be set up so that you give Joanna Thomson permission to access certain information from those platforms – for example, tagging in a post or photo.

Information available publicly

Information may also be collected from public sources such as company websites, public social media accounts, the electoral register and Companies House. This is unusual and would only be used if it helps to create a more complete picture of someone’s interests in Joanna Thomson Jewellery.

The personal information collected

Joanna might store, collect and use the information detailed below:

• Your name
• Your email address
• Your address and contact details
• Details of your order
• Your bank or payment details where you’ve provided these to make a payment
• Any queries or requests you have submitted to her
• Any other personal information you have provided to her

How your personal data might be used

Joanna may use your personal information in the following ways:

• Provide you with the products or information you have requested
• Keep a record of your relationship with her
• Contacting you regarding your order
• Responding to any complaints or queries you may have
• To better understand how to improve the products and service provided by analysing data and conducting market research
• Sending correspondence to you
• Display content that is suitable for the device you’re viewing our website on (such as a smartphone, tablet or PC)
• Protecting staff
• Practicing due diligence
• Conducting training and/or quality control
• Auditing and administration of accounts
• To meet legal obligations, such as fulfilling a contract with you, or obligations to regulators, government and/or bodies of law enforcement
• Establish, enforce or defend legal claims

How we protect your information

Joanna ensures that the appropriate technical and organisation safeguards are in place in order to protect your personal data. This includes using a secure network.

Sharing your information with other organisations

She will never pass or sell your information onto third parties for their marketing efforts. As a caveat, we may disclose some of your personal data to third parties regarding some of the other purposes we’ve set out in this privacy policy to:

• Marketing agencies performing services on our behalf
• IT service providers
• Analytics and search engine providers

Please note that Joanna reserves the right to disclose some of your personal information to third parties under the following conditions:

• She sells or buys any business assets and discloses your personal information to a prospective buyer or seller of these assets
• All of her assets are acquired by a third party – your personal information may be included in those assets

Keeping your information updated

Joanna wants to give you full control of your data, and you can find out more by contacting Joanna by email: joannathomsonjewellery@gmail.com or by phone on 01721 722936

If you need to let Joanna know of any change in your contact details, just get in touch via the phone number or email address above. Your details will be updated in our records accordingly and Joanna appreciates you informing her of any changes.

How long we keep hold of your data

Joanna Thomson Jewellery has specific guidelines to determine how long your personal data is held. These are determined by both legal and operational considerations. For example, there is a legal requirement to keep some of your information for a minimum number of years for tax purposes.

Your rights

According to UK data protection law, you have rights over any personal information that is held about you.

The right to access your personal information

It’s your right to request access to any personal data she holds about you. It’s also your right to request a copy of that information from her – which she will provide to you unless legal exceptions dictate otherwise.

If you wish to access your information, you may send a written request to

Joanna Thomson Jewellery, P O Box 2, Peebles, EH45 8BW, Scotland.

Or by email: joannathomsonjewellery@gmail.com

The right to have incorrect personal information corrected

It’s your right to get any inaccurate or incomplete information held about you amended. If you think the information held about you might be wrong or incomplete, please provide the details (using the details mentioned above) and Joanna will investigate and correct any inaccurate information.

The right to restrict use of your personal information

It’s your right to ask us to restrict the processing of some or all of your personal information if:

• Some information held about you is incorrect
• Joanna is not legally allowed to use it
• You require her to retain your information in order to establish, exercise or defend a legal claim
• You believe your right to privacy outweighs her interests to use your information for a specific purpose and you object to this

The right to be forgotten

It’s your right to request that we delete some or all of your personal information from our system. Joanna will carry out this request as long as there are no legal exceptions preventing us from doing so.

The right for your personal information to be portable

If Joanna is processing your personal information by automated means (either to carry out a contract with you or having received your consent to do so) it’s your right to request she provides you or another service provider with that information in a digital or machine-readable format.

The right to object to the use of your personal information

If Joanna happens to be processing your personal information based on her own interests or for research or statistics, you have the right to object to your information being used in this way.

If Joanna processes your information for the purposes of direct marketing, and you decide to object, she will stop processing your information as soon as possible.

You can exercise any of the above rights at any time. To do so, please contact: Joanna Thomson at Joanna Thomson Jewellery, P O Box 2, Peebles, EH45 8BW, Scotland. Or by email: joannathomsonjewellery@gmail.com

It’s possible Joanna may need to request further information and/or proof of your identity. However, all requests will be responded to within one month – unless you are contacted to state otherwise.

Please bear in mind that exceptions will apply to several of the above rights, and not all rights will be applicable in all circumstances. For more details, it’s recommended that you check the guidance outlined on the UK Information Commissioner’s Office (ICO) website.

How we use cookies

Cookies are basically little text files placed on your computer by the websites you visit, and are essential to ensure a website is functioning optimally. Often they contain a unique number which can recognise your computer when you return to a website you’ve been to before.

They also collect statistics to ensure maximum site functionality, along with monitoring how well our ads performing.

Third party cookies that might be used by Joanna Thomson Jewellery:

Google Analytics

Joanna does not currently use Google Analytics to measure how people are using her website via cookies, but may do in the future. This information could help her to improve her website for visitors. It could also be used to measure how effective any adverts are, and allow relevant adverts to be shown to people who have shown interest in specific sections of the website – or to exclude them from specific ad campaigns that won’t interest them.

If you’ve explicitly opted into Google’s data privacy policy, Google will also be able to identify you across multiple devices by associating your IP address with other data they hold, so you can be identified across multiple devices. To refuse the use of cookies, select the appropriate settings on your browser (instructions on how to do this below).

There’s also a Google Analytics opt-out browser add-on available to install by clicking through to this external link. Installing this add-on will stop the transmission of information generated by cookies regarding your use of any website and of your IP address to Google.

Read the Google Analytics privacy policy via this external link

Woocommerce

Woocommerce is a widely-used and secure ecommerce platform which is sometimes used to sell my jewellery and related services. This helps to ensure your payment details are kept secure and your orders are managed in a professional and timely manner.

Find out more by clicking through to Woocommerce’s privacy policy via this external link.

MailChimp

MailChimp is the world’s largest email automation service. Joanna occasionally uses MailChimp to send out emails, including newsletters, updates or promotions. Joanna also uses MailChimp to store limited email lists and monitor how recipients are reacting to emails (such as click and open rates) to gauge how we can improve in future.

Learn more about MailChimp’s privacy policy by following this external link.

Disable cookies on browsers

If you want to disable cookies on your web browser (such as Google Chrome, Mozilla Firefox, Safari or Internet Explorer), just click the ‘Help’ menu in the toolbar. This should guide you on how to change the settings on your browser, and how to disable cookies completely. For more guidance, click this link to AllAboutCookies.org (external link).

Changes to this policy

There may be future changes to this privacy policy. If any significant changes occur regarding the way your personal information is handled, this will be made clear via the website – or by contacting you via email.

Contact us

If you would like to get in touch with Joanna for any reason (whether to ask a question, leave a comment, suggest a change or make a complaint) please contact Joanna by email: joannathomsonjewellery@gmail.com

You can also reach her by post:

Joanna Thomson Jewellery, P O Box 2, Peebles, EH45 8BW, Scotland.